Help Center

ABOUT SECURITY

Q: IS MY PERSONAL INFORMATION SECURE ON YOUR WEBSITE?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

ABOUT MY ORDER

Q: How do I order on your website?

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!


Q: Did I make an order successfully?

 

Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.

Note : If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, we are happy to receive your confirmation email.

Q: How to change or cancel my order?

If you want to change or cancel your order, please contact us at Sunnyutock@gmail.com as soon as possible.  If your order has already been processed at our warehouse we are unable to make any changes.


Q: How long will it take for my order to be dispatched?

The dispatch (or handling) time is the number of business days taken by our warehouse to fulfill the order after receipt of your cleared payment. Gadget Monkey's estimated dispatch time is 3 business days. Once the goods are shipped, you will receive an email with your shipping confirmation and tracking number.

Q: How do I check the status of my order?

Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) as soon as possible. Once you order has been shipped, you will receive a tracking number for your order.

Q: What do I do if I don't receive an order tracking number?

If you do not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How to track my order?

It depends on the shipping method you choose. Some shipping methods don’t provide a tracking service.

Once your order is shipped out, we will send you a shipping confirmation email that includes your tracking number which will help you track your package.

Please note : the reference number is merely a serial number that cannot be used to track your package online, only your tracking number will work.

 

ABOUT SHIPPING

Q: What shipping methods do you offer?

You can check everything about Shipping & Handling fees and methods here.

Q: How long does shipping takes?

Our warehouses are located around the world. Orders will normally take 10 to 21 business days.

Q: Do you ship Internationally?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Are there any additional fees involved in international shipping?

At Gadget Monkey, products are shipped from all over the world. In some cases, shipment may be subject to import taxes, customs duties and fees. These are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.

Unfortunately, Gadget Monkey has no control over these charges, nor can we estimate what the additional charges may be as customs policies vary widely from country to country. For more information please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.

 

ABOUT RETURNS & REFUNDS

We always take care in selecting high quality and trusted goods when we offer them for sale on our Selling Panda website, however, sometimes things don't quite go according to plan.

If there is anything wrong with the item you received, we suggest you send us an email at Sunnyutock@gmail.com

Q: Does Gadget Menia provide a quality guarantee for all the products being sold?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us at Sunnyutock@gmail.com and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our Refund Policy Page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at Sunnyutock@gmail.com and we will get back to you as soon as possible.

Q: What should I do if I'm not satisfied with any items I receive?

If you are not satisfied with an item and want to request a replacement. Firstly, please check the Return Policy to ensure if the return is applicable for your order.

Secondly, you may be eligible for an exchange or refund depending on your situation and the type of item you purchased.

Q: How soon will I received my refund?

In most cases, we will refund your money within 4-7 business days after your refund has been processed and approved. The refund will be credited to the account that you used to pay while ordering.